Posts tagged ‘service’

Blog Re-Styled

Photo credit: iStockphoto

My blog is back but re-styled.

When I started off on the journey to launch, I began with Hair Chronicles.  Part therapy, part entertainment, the blog caught fire.  Those posts shaped the tone of the future site.

When I began to actually run, I recognized that the disconnect between some stylists and their clients is close to the Mars vs. Venus books divide for men and women.  Many clients seemed frustrated that the average stylist “just doesn’t get it” when it comes to service.  I thought that maybe I could show stylists how they can use a touch of technology and a dash of a new commitment to service to become stars. Continue reading “Blog Re-Styled” »

Fast Food and Hair

Photo credit: iStockphoto

Do you know if you have “fast food” clientele?  These clients want to just get in and out of your salon chair at a reasonable price.  They really don’t have any more loyalty to you than the salon across town.  They expect you to be available for an appointment at a moment’s notice just like when they crave some fries. This has driven the rise in popularity of the Dominican hair salons in cities along the East Coast. Continue reading “Fast Food and Hair” »