Posts tagged ‘salon software’

4 Tips to Improve Customer Service with Salon Business Software

You may admit that using salon business software can help you keep a pulse on your business by monitoring sales trends and employee productivity—even if you under-utilize the reports at your fingertips. But do you also know that some common features can help you wow your clients with great customer service. In addition, it can help free up time to focus on the rest of your operations. Continue reading “4 Tips to Improve Customer Service with Salon Business Software” »

Tech savvy is style savvy

Let technology help you step up your game (Photo credit: Getty Images)

At my CyberBusiness session at the Extension Expo last weekend, I challenged the attendees to think of the new social media tools as go-to flat irons for their word-of-mouth marketing efforts. You can no longer respond to the introduction of new technology like the young slave girl in the movie “Gone with the Wind” who said “I don’t know nothin’ ’bout birthin’ no babies.” Don’t psyche yourself out of using tools that can save you time and make you money. Continue reading “Tech savvy is style savvy” »

Your best client: Beyond the part on the left

Woman on a cell phone

A happy client can be your best asset to grow your business. (Photo credit: iStockphoto)

I tell people that I am the “Super Client.” If any salon had 500 of me coming into their salon each month, they would be well on the road of becoming a millionaire salon owner. What makes me so loyal? How do you find out if that new walk-in will become an “every week” client? There is no compatibility test like eHarmony to figure out whether a potential client will be there to see your business grow or be another bust looking for the “hook up.”

I started my business because it seemed like many stylists did not know how to attract and keep women like me in the salon. No one really ever just asked me why I continued to come. Sometimes it seemed like stylists thought if they did ask me that I would second guess myself. “Yeah, maybe I should try someone else,” a stylist imagined that I would think. Continue reading “Your best client: Beyond the part on the left” »