Employee Handbooks: Does Your Salon Have One?

August 6, 2013Blog
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The following is a guest Blog Post from Norma Anderson, CEO of Salon Voices.Employee handbook

Has a situation at your salon ever arose where you don’t know how to handle it or your employee doesn’t agree with the consequences? Your answer is probably, YES! There is a solution to all this mayhem…employee handbooks.

A handbook doesn’t have to be super fancy—you can simply write up your rules and regulations and place them in a three-ring notebook, so that when standards change or need to be expanded that can easily be done. In the event of a crisis or situation, you and your employees will be able to refer to this guide. Blog.SalonVoices.com has many helpful resources for getting started on an employee handbook.

[Tip: In the handbook you should make sure to address how your employees may or may not handle themselves on social networking sites in regards to your business. I think everyone has probably heard the horror stories of employees bashing their workplace or customers through social networking (which usually leads to the firing of that employee). Having a social media policy in place leaves little room for error and can also aid in your defense should a former employee attempt to take legal action against you in the event of their termination.]

Your salon handbook should be split up into relevant sections for easy reference. The front of the handbook should be used to give a brief history of your salon and your salon’s mission statement. It is also a good idea to include a statement about anti-discrimination in the workplace along with an Equal Employment Opportunity Commission statement.

Here are a few things you will want to be sure to include:

Salon Operations: This section should include pertinent knowledge for all salon employees including hours of operation, holidays, hierarchy of salon staff (who are the salon managers or other employees with authority) and phone numbers for building manager/landlord.

Employee Policies: This subsection should be used to address employee standards including attendance, calling in sick, vacation pay, benefits, required education/training, dress code/professional appearance, employee bonuses/recognition, disciplinary procedures, etc.

Salon Policies: This section should be used to set clear expectations for your business. Include policies for compensation, vacation time, bonuses and recognition, employee performance reviews, harassment, social media usage (what employee can or cannot say about your business), drugs/alcohol, solicitation/fundraising, pricing, security and safety, etc.

Conduct: In this section address the telephone policy (possibly include a written script for employees to use when answering the phone), internet/cell phone usage while on duty, how or who should deal with customer complaints, etc.

Emergency Procedures: This section is extremely important and should address procedures for every type of emergency that could happen within your business-fire, flood, tornado, bomb threat, robbery, power outage, blizzard etc. To be prepared to handle any situation, check out how to plan for workplace emergencies.

It is a good idea to include a receipt in the employee handbook that can be signed and dated by the employee upon receiving and reading it. You can keep a signed copy of the receipt in their employee file in case there is ever a discrepancy over whether or not they received the handbook.

The information you provide in your employee handbook is not limited to those ideas here. Think about things that you like or dislike about other businesses or ask another business owner about what they include in their employee handbook. This is your salon business, so feel free to revise the handbook when needed. Make sure to give a copy of the revised handbook to every employee so that they are always informed of changes. It is also a good idea to have a one-on-one review of the handbook with each employee to discuss in greater detail.

Salon Voices is the leader in Social Networking Operations and Reputation Management focused on salons. The challenge of promoting your salon’s accurate images rests in your hands. Salon Voices delivers the true face of your hard earned reputation to your current and potential customers. Salon Voices combines social networking reviews with confidential insight from your regular and consistent customers to give you a concise analysis of your business. For more information visit http://salonvoices.com.

SPECIAL OFFER: Exclusively for A-List Salon salon ownersa free handbook outline! Email nanderson@salonvoices.com your name, the name of your salon, your zip code and reference this blog post for your free outline!

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